About Love: Chapter 15
By the time 2:30 PM had passed,
Koenji had returned from his training session. Asaka, however, had unexpectedly
found himself occupied with a bride scheduled to marry in two months. She had
suddenly visited the office, saying she had something she wanted to discuss.
If she had been the easygoing type,
Asaka would have let Koenji sit in and observe, using the opportunity to teach
him some customer service techniques. But this particular bride seemed tense,
her expression clouded with worry.
Maybe she’s dealing with pre-wedding
anxiety…
In cases like these, it was best not
to have an unfamiliar rookie sitting in.
Asaka was just about to assign
Koenji to organizing the supply room or sorting invoices when an unfamiliar
customer entered the office.
A man in his late twenties stepped
in alone, glancing around before making his way to the pamphlet corner.
If he had already signed a contract
with them, he would have gone straight to the reception desk. The fact that he
first browsed the pamphlets meant he was a new customer.
It wasn’t common for men to visit
alone, but it wasn’t unheard of either. Some couples split tasks
efficiently—one partner gathered venue pamphlets while the other inquired about
details.
Since he was alone, it was unlikely
he would make a booking on the spot. He was probably just looking for an
overview of their services.
Up until now, whenever Koenji
handled pamphlet explanations, Asaka had always supervised him closely. The most
troublesome rookie lacked basic knowledge and often fumbled for words.
Still, Koenji’s naturally easygoing
demeanor meant customers rarely noticed his blunders.
If anything, his complete lack of
tension seemed to put them at ease.
Asaka himself had spent his first
year at Dragée as an assistant, only
becoming a full-fledged employee in his second year. It wasn’t until his third
year that he was entrusted with clients.
Kohara had been that cautious with
him. But with Koenji, Asaka had different plans.
Rather than trying to explain things
to someone who wouldn’t understand through words alone, it was better to let
him experience it firsthand.
That said, there was a risk.
If Koenji handled things poorly,
that impression would reflect directly on Dragée’s
reputation.
Asaka scanned the office. There
wasn’t a single staff member available to assist with customer service.
This might be a good chance…
Making up his mind, he called Koenji
over and instructed him to handle the male customer alone.
"Understood," Koenji
nodded lightly, showing no sign of hesitation.
Meanwhile, Asaka’s client turned out
to be less concerned about the wedding itself and more overwhelmed by
pre-wedding anxiety.
Many brides became emotionally
unstable before the ceremony. Marriage was a joyous occasion, but unlike men,
women often faced a drastic change in their living environment. It was natural
for those anxieties to surface during wedding preparations.
After listening to her for about an
hour, the bride sighed in relief.
"I didn’t know who else to talk
to about this… But after speaking with you, Asaka-san, I feel so much
better."
With that, she left.
Once his client had gone, Asaka
looked around for Koenji—but he was nowhere to be found in the office.
He asked Takahashi, who casually
replied, “He’s using Room Two, I think.”
Handing out pamphlets and giving a
simple explanation could be done right there on the floor.
But if Koenji had taken the customer
into a consultation room, that meant the discussion had gone beyond a brief
inquiry.
Either the customer had asked for a
more detailed explanation, or Koenji had judged him as a serious potential
client.
A long conversation wasn’t
necessarily a bad sign. It meant the customer was showing genuine interest in
their bridal services.
Trusting Koenji to handle it, Asaka
turned his focus back to reorganizing his delayed schedule.
He called the photography studio,
confirmed the pre-wedding photoshoot date and the number of cuts for a client
marrying next month, and had just hung up when—
"Asaka-san."
He turned at the sound of his name.
"Finished your explanation? How
was your first solo client interaction?"
Since he had managed a long
conversation, it couldn’t have been a complete disaster… Or so Asaka assumed.
But contrary to expectations, Koenji
stood there with a troubled expression, looking down at him.
"Actually... the customer is
still in the room."
"What?!"
Asaka’s voice shot up in disbelief.
"Why are you over here if
you’ve left the customer waiting? Get back to the room, now!"
He pointed at the door, but Koenji
furrowed his brows, looking troubled.
"Well, uh... the thing is, he
said he wants to go with us, so I wanted to check with you first."
For a moment, Asaka was too stunned
to speak. Then, a slow wave of excitement rose within him.
"He wants to book with us? Are
you sure?"
"Yeah… I mean, I think
so…"
A single male customer deciding on
the spot was an unusual case. It had to be because Koenji had patiently engaged
with him, offering a sincere and compelling consultation. Of course, the type
of customer played a role, but regardless, this was still a success.
As Asaka listened, he found himself
getting more and more excited.
"That’s great! It’s not every
day you land a contract on your very first customer."
"Well… um…"
"Hurry up and take the contract
in. I’ve already taught you how to explain it, and you’ve seen me do it plenty
of times. If you run into anything you really don’t understand, come ask
me."
Even though Asaka had told him to
go, Koenji didn’t move.
"What’s wrong? Is there
something about the contract you don’t get?"
Koenji fidgeted awkwardly, his gaze
darting around.
"If you’ve got something to
say, spit it out. The customer is waiting."
Finally, Koenji lowered his head
slightly and hesitantly spoke.
"Uh… the thing is… the customer
seems to be, um, gay."
"…Huh?" Asaka blinked.
"Yeah… so, his partner is also
a man. They want to have a wedding for two grooms. At first, I was like, ‘Wait,
what?’ too. But, you know, a customer is a customer. So I listened to what he
had to say, explained everything, and in the end, he told me—‘This is the first
place that’s treated me kindly even after knowing about my orientation. I’m
moved.’"
Asaka pressed a hand to his
forehead. Koenji must have done his best with his first customer.
But still…
Throughout his years at Dragée, Asaka had dealt with all sorts
of issues—troubles during the planning phase, disasters on the wedding day
itself—but this was a first.
Not just for him—for any
coordinator at Dragée.
He had been so stunned he lost his
words, but when he met Koenji’s desperate gaze, he snapped back to reality. The
company president, Kohara, wasn’t in the office.
Checking the schedule, Asaka saw
that she was out for a client meeting and wouldn’t be back until the evening.
"We need to check with the president
before accepting this job. For today, just get the customer’s name, address,
phone number, and their next available date for a visit. Tell them we’ll get
back to them once we sort things out."
After sending Koenji back, Asaka
slumped over his desk, clutching his head. It was already shocking that
Koenji’s first customer was gay. But two men wanting to hold a wedding
together?
That was… unthinkable.
Asaka was also in a relationship
with a man, but he had never once considered having a wedding. He didn’t want
his parents or friends to know, either. He didn’t get it.
Even though they were in the same
situation, he just couldn’t understand what Koenji’s customer was thinking.
A little past 6 PM, President Kohara
returned, and the staff gathered for a meeting to discuss whether to accept a
same-sex wedding.
"A gay couple, huh…" Kohara
murmured, letting out a small sigh.
"Technically, we can hold the
ceremony and the reception. The issue is how this will affect our branding. If
we take on a gay wedding, we risk being labeled as a ‘gay-friendly’ venue. In
this industry, image is everything—weddings are celebrations, and many older
clients still hold prejudices against same-sex couples. I’d hate for that to
become a reason clients turn us down."
Gay. Same-sex couples. Prejudice.
Even though Asaka had always known
this reality, hearing it spoken out loud still stung.
Koenji looked on the verge of tears
as he listened to Kohara.
Asaka had been the one to entrust
the customer to Koenji, so he felt responsible.
And yet—
This time, he didn’t want to say
anything. Because he was in the same position as that customer.
And that was precisely why he didn’t
want to get involved.
"It’s probably safest to
decline this time. I feel bad for Koenji, since he worked so hard, but..."
Kohara had made her decision.
"People are gradually becoming
more accepting of same-sex relationships, but I still think it’s risky."
Koenji, who had been silently
listening, hesitantly spoke up.
"Um… I know they’re both men,
but the customer was really serious about this. That’s why—"
"No one’s saying they weren’t
serious. If they weren’t, they wouldn’t have come to a bridal salon in the
first place. It’s not something you do without real determination."
"I… I might be speaking out of
turn, but I feel like this is exactly the kind of customer we should be
helping."
Koenji wasn’t backing down.
"The customer’s sincerity and
whether we take on the job are two separate matters. If this decision damages
our image and we lose clients, the company might not survive. And if that
happens, it affects everyone at Dragée. Are you ready to take on that
responsibility?"
There was no room for
argument—everything she said was objectively true. Koenji bit his lip,
frustrated.
Kohara glanced briefly at Asaka.
"What about you, Asaka? You’ve
been awfully quiet. I’d like to hear a man’s perspective."
He averted his gaze from Koenji’s
pleading eyes.
Internalized homophobia, the phrase flickered through his
mind before he quickly shook his head.
Don’t bring your personal life into
work. Keep it separate. Think only about the business. Think only about the
customers.
"Personally… I think we should
try it."
The room stirred.
Kohara’s eyes widened slightly in
surprise.
"If we don’t make a big deal
out of it, it won’t turn into a rumor, and the potential downsides are minimal.
Coming out isn’t easy, and it’s unlikely that we’ll suddenly start attracting a
wave of same-sex couples."
Kohara crossed her arms, nodding
slightly.
"That’s true... For us,
word-of-mouth among brides and their families is a major source of referrals.
Male couples wouldn’t have that same network, so the news might not spread as
much as we fear."
"If you’re concerned about Dragée’s reputation, we could handle it
as a separate branch—just for this case. That way, if any issues arise, we can
distance ourselves by saying, ‘Oh, that was just the branch office.’ Also, from
a practical standpoint, same-sex clients might feel more comfortable consulting
with another man. Koenji and I could take the lead on this."
Asaka spoke in an even, detached
tone.
"Turning him down now, after
hearing him out, would leave a worse impression than rejecting them outright.
No matter what reason we give, the customer will feel like he was denied
because of his sexuality. Koenji told me the client is a magazine editor. I
don’t know what kind of magazine, but having a connection with someone in print
media isn’t a bad thing for Dragée.
That said, as you pointed out, there’s always a chance this could impact our
regular clientele. It’s a tough call… but I think it’s worth trying."
They listened to the input from
Takahashi and the other coordinators. In the end, they reached a consensus—for
this case only, they would accept a same-sex couple as a trial.
It was clear that Asaka’s words had
shifted the previously negative stance.
And since he had suggested that
"same-sex clients would be more comfortable with male coordinators,"
he and Koenji were officially assigned to handle the case. He had no way of
backing out now.
As they were about to leave for the
day, Koenji bowed his head.
"I’m really happy I get to take
care of this client. I’ll do my best—please guide me along the way!"
"Ah… yeah."
Asaka gave a vague response while
pressing his right hand lightly against his stomach.
A dull, prickling sensation.
I didn’t want to get involved in
this.
Of course, that wasn’t something he
could ever say out loud.
Damn. Konohara really went there!
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